TYPE:ServiceMODEL:JettaYEAR:2021
Everything is always easy and not complicated. Nice facility.
Average Score (189 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
Perfect experience
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Knowledgeable and helpful people
TYPE:ServiceMODEL:GolfYEAR:2019
Timely appointment experience, good customer service.
TYPE:ServiceMODEL:TiguanYEAR:2018
VW of Old Saybrook provided exceptional service. We were on vacation, 200 miles from home, when we got an error message on the dashboard and the car failed to accelerate beyond 5mph. We called this service center on a Saturday morning, and spoke with a service advisor, Gerrell, who invited us to come in for an assessment. He made it clear that he could not promise that the issue would be resolved that day but that he could connect us with a rental if need be so that we could return home as planned. The technician identified the issue, the service center had the part that required replacement, and the work was done. Our family was able to have our vacation day as planned, and we picked up our vehicle that same evening. The communication was excellent and the service top notch!
TYPE:SalesMODEL:TiguanYEAR:2025
Great customer focus, excellent communications.
TYPE:ServiceMODEL:ID.4YEAR:2023
Service department personnel were professional and efficient
TYPE:ServiceMODEL:ID.4YEAR:2023
Dave was helpful and kind in explaining how to get the recall work done on my ID4.
TYPE:ServiceMODEL:AtlasYEAR:2023
Such nice people! Comfortable waiting area. Not too long for service to be done.
TYPE:ServiceMODEL:TaosYEAR:2024