TYPE:ServiceMODEL:TaosYEAR:2022
Excellent customer service
Average Score (190 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
Friendly and helpful staff. Nice waiting area.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:SalesMODEL:TiguanYEAR:2024
great service and help
TYPE:ServiceMODEL:Golf GTIYEAR:2022
I attempted to schedule an oil change online along with a tire rotation. I was only able to schedule the rotation, but I included in the notes that I also wanted an oil change. When I told this to the service department person, he simply said “no problem,” they would do it. When I received the bill I was told the tires couldn’t be rotated which was fine, but I was still charged a service fee of $30 just for looking at the tires. That was the first outrageous charge. The second, I was charged extra for the oil change because I requested an express change (an added fee of $20). I thought I was going in for a $30 oil change and a $30 tire rotation, and I left the dealership having paid $150. I felt completely scammed.
TYPE:ServiceMODEL:Golf RYEAR:2022
Just really great folks. From tech to service team. Easy to work with and solve my problems.
TYPE:ServiceMODEL:TiguanYEAR:2021
Helpfull.
TYPE:ServiceMODEL:AtlasYEAR:2018
Fast, efficient service at a reasonable price