Average Score (190 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

190 Ratings

4.9 Average

Models
Types of Survey
Filter by
  • Bradford M.01-03-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2024

    Excellent customer service. Danny and Matt were superb. I can’t say enough good things about them. Made the process quick, easy, and painless.

  • Frank F.12-31-2024

    TYPE:ServiceMODEL:Golf RYEAR:2022

    Competent, open to discussion, reliable, and do well the work they promised. Great dealing with them

  • Ethan W.12-31-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

  • Jason B.12-29-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Bill P.12-27-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Stopped in for a problem that came up while in the area

  • Edward R.12-26-2024

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Rob M.12-24-2024

    TYPE:ServiceMODEL:Golf RYEAR:2024

    VW of Old Saybrook is a great place to service my Golf. They are polite and work quickly. Although the video review is cute, it is unnecessary unless there is a problem with the vehicle.

  • Anthony P.12-22-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Great service and performance

  • Craig C.12-22-2024

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Dave Lawrence is an exceptional Service Advisor and representative VW of Old Saybrook in an exemplary manner.

  • Cynthia C.12-21-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Friendly staff, comfortable waiting area.