The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:PassatYEAR:2019
Dave at Old Saybrook VW was super helpful. He was clear and informative, and the information he gave me was accurate. I was nervous about going to a dealership because of potential high costs but my warranty covered all my costs & Dave was clear from the beginning about that.
TYPE:ServiceMODEL:JettaYEAR:2024
Dave, the service manager was very attentive and professional
TYPE:ServiceMODEL:AtlasYEAR:2022
Super quick from time of my phone call to when my car was serviced. Everyone was friendly - d helpful.
TYPE:ServiceMODEL:Golf RYEAR:2018
Oil change was fine
TYPE:ServiceMODEL:JettaYEAR:2024
Always good service very professional and kind
TYPE:ServiceMODEL:TiguanYEAR:2020
David Lawrence is an excellent service advisors and Chris a very competent technician.
TYPE:ServiceMODEL:TiguanYEAR:2024
Quick, convenient, professional.
TYPE:ServiceMODEL:JettaYEAR:2021
Dave was nothing but communicative, kind, and extremely helpful. I had to leave my car in the parking lot on Labor Day due to sudden cylinder timing issues and he got back to me very quickly the next day during the time I asked to be contacted. From then on, he answered every question and reached out to give me updates, and was very kind when we played a little phone tag. I wish Dave worked in MD, where I could go to him with every car concern I have.
TYPE:ServiceMODEL:TaosYEAR:2022
A 2 hr service took 5+hrs, and then overnite.
TYPE:ServiceMODEL:ID.4YEAR:2021
Great communication. Everything was accomplished when promised. A great loner was provided.