Average Score (190 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

190 Ratings

4.9 Average

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  • Mary M.08-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Dave was helpful and kind in explaining how to get the recall work done on my ID4.

  • Cassandra P.08-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Such nice people! Comfortable waiting area. Not too long for service to be done.

  • Gail M.08-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Dave D.07-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Everyone was courteous and my job was completed in short order. Thank you. I will be back to continue to service my Tiguan.

  • Brian T.07-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    The customer service agent at the desk, forgot that I was waiting in the lounge and called to tell me that my car was available. It seems like nothing was fixed nor updated in the software update. It was very underwhelming and a waste of time.

  • Lisa N.07-27-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    very good experience... Dave is the best ⭐️⭐️⭐️⭐️⭐️

  • John P.07-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    I brought my Atlas to the dealership and was kept informed of the progress of the service. Very good service.

  • Rebecca A.07-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Service advisor and the tech were professional And knowledgeable. I like the approach of using a video.

  • Robin W.07-19-2025

    TYPE:ServiceMODEL:ArteonYEAR:2019

    I chose this rating because I’m really impressed on the fact they record your visit! They are very helpful on any questions or concerns you might have!

  • Peter G.07-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024